FAQ

We’re proud to offer professional housecleaning services and employ residential housekeepers who pride themselves on top-quality services. After undergoing an extensive background check, each member of our team is thoroughly trained on every step of our detailed cleaning plans.

All of our professional housecleaners are fully trained and insured. We respect all of our customers by never smoking, drinking, eating, or using clients personal appliances during our home cleanings. We wear our nationally recognized uniforms with pride and confidently carry out services that exceed expectations. All those that carry the Scentedge brand undergo regular training to ensure that we’re always up-to-date with the latest and greatest cleaning techniques.

At Scentdge, we recognize the importance of communication, especially when it comes to important valuables in your home and any specific cleaning requests you may have. We greatly value your trust and do everything possible to earn it by performing reliable, affordable, top-notch cleaning services designed to meet your needs and exceed your expectations.

No. Because we work 9 a.m. to 9 p.m. schedule, most of our customers aren’t home when we arrive. In a majority of these cases, our insured housecleaning professionals are provided with a spare key or garage code.

At Scentdge, we treat every single home we clean with the utmost respect. If something happens to break during our routine service, we’ll do our best to repair or replace the item. Our residential housekeepers are fully insured, so claims can be filed when appropriate.

The cleaning methods we use ensure that your home receives the most consistent clean possible. During your first consultation, we’ll create a customized cleaning plan that’s designed to accommodate all of your specific requests. However, we do recognize that perfection is not always possible, which is why we back all of our work with a Neighborly Done Right Promise. We’re happy to correct our mistakes at no additional cost to you when you contact us by the end of the next business day following your service.

Our professional housecleaning services are designed to keep your home comfortable and clean. We customize services to accommodate your preferences so you never have to worry about paying for a service you don’t need or want. To ensure we provide your home with the highest quality of care, we don’t typically: Clean toys Clean the inside of your fireplace Pick up clutter Clean your iron

No. We arrive with all of the cleaning materials we need and take them with us when we leave. We’re proud to use the best products and vacuums on the market to ensure that we leave your home looking spotless. If you have any preferences in regards to what cleaning products we use, feel free to let us know and we’ll do everything we can to work with your requests.

Scentdge understands how unpredictable life can be. That’s why we work with your schedule to ensure that we’re cleaning your home at a time that’s most convenient for you. If you need to cancel or reschedule a cleaning, we recommend that you call about 72 hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling needs. Thanks to our contract-free system, you never need to worry about being locked into a cleaning plan. Our flexibility is just one of the many Scentdge perks and it helps us ensure the satisfaction of homeowners across the California.